EVALUATING THE ROLE OF DIGITISATION IN SHAPING MANPOWER PLANNING STRATEGIES IN INDIAN FINANCIAL INSTITUTIONS

International Journal of Leadership and Management  ·  2026

Supriya Paul; Mahua Pal; Aryan Narayan Das; Rama Prosad Banerjee;

HIGHLIGHT

This study proposes a strategic framework for implementing sustainable, digitally enabled manpower planning models to support the long-term competitiveness and resilience of Indian financial institutions.

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ABSTRACT

The Indian financial sector, including banks, non-banking financial companies (NBFCs), insurance firms, and fintech organisations, is undergoing a transformative shift in manpower planning driven by digitisation. This study examines the specific applications of Artificial Intelligence (AI) for predictive workforce modelling, Machine Learning (ML) for employee performance tracking, and Human Resource Information Systems (HRIS) for integrated talent management. These technologies enhance forecasting accuracy, enable targeted recruitment, support adaptive training programs, and drive data-informed retention strategies, marking a significant shift from traditional intuition-based approaches. However, the digital transition also poses challenges, including digital literacy gaps, high technology adoption costs, and ethical concerns regarding algorithmic transparency and bias. Drawing on an extensive literature review, real-world case studies, and insights from expert interviews and questionnaires within the Indian financial sector, this study critically examines the emerging practices and trends. This study proposes a strategic framework for implementing sustainable, digitally enabled manpower planning models to support the long-term competitiveness and resilience of Indian financial institutions.

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