Informing Low-acuity Emergency Department Patients of Non-emergent Healthcare Resources Following Discharge to Decrease Emergency Department Utilization (2)
| Registry | NCT07185828 |
|---|---|
| Status | Recruiting |
| Phase | Not applicable |
| Study type | Interventional; randomized, parallel, masking: none, health services research |
| Enrollment | 8286 (Estimated) |
| Sponsor | Geisinger Clinic (Other) |
| Conditions | Emergency Service, Hospital, Behavior Change Interventions |
| Interventions | Contact your PCP, Use Intelligent Triage (Behavioral) |
| Dates | start 2025-04-15, primary completion 2026-07-01 (estimated), completion 2026-07-01 (estimated), first posted 2025-09-22, last updated 2026-07-23 |
| Locations | 1 site in United States |
Related Papers Related Patents Related Grants Related Experts
All trials for Emergency Service, Hospital All trials for Behavior Change Interventions All trials of Contact your PCP All trials of Use Intelligent Triage
The goal of this campaign is to reduce unnecessary visits to a Geisinger emergency department (ED). In this campaign, patients will be assigned to receive or not receive outreach following ED discharge with a low-acuity visit designation. Outreach will occur via a text message the day after discharge from the ED as well as information added to the patient's after visit summary (AVS). Depending on the assigned condition, it will include calls to see their primary care provider (PCP) or use an Intelligent Triage tool. The study will assess whether ED use within the following 120 days differs across patients in different outreach conditions (current standard practice vs contact your PCP vs use Intelligent Triage). It will also examine whether patients follow through on the message-specific calls to action differently across conditions.
| Arm | Type | Interventions | Description |
|---|---|---|---|
| Control | No intervention | This arm will receive no intervention outside of usual care. | |
| Contact your PCP | Experimental | Behavioral: Contact your PCP | Intervention content emphasizes contacting a primary care provider (content will vary slightly based on whether the patient has a Geisinger PCP) |
| Use Intelligent Triage | Experimental | Behavioral: Use Intelligent Triage | Intervention content emphasizes using Intelligent Triage to assess symptoms. |
Sex: All, ages: 18 Years to any
Inclusion Criteria: * >= 18 years of age * Geisinger ED visit rated as low acuity (L4 or L5) * Discharged from Geisinger ED in past 24 hours Exclusion Criteria: * Cannot be contacted via the communication modality being used in the study (i.e., SMS), due to insufficient/missing contact information in the EHR or because the patient opted out * Admitted to hospital * Already included in intervention in past 365 days
| Facility | City | Country | Status |
|---|---|---|---|
| Geisinger | Danville, Pennsylvania | United States | Recruiting |